Stashally FAQ

Shipping insurance is a service guarantee, to assure customers that packages will be protected from any loss or damage during transportation (excluding cert...

Unfortunately, we do not accept the cancellation of orders for packages that may have / have already been shipped. However, in the event that the product ha...

We sincerely apologise for the delivery of faulty products. Please contact us here to talk to our customer service for a follow-up. We will get back to you ...

For product(s) that you are not satisfied with:  If you wish to return or exchange any unsatisfactory product(s), please connect with our customer service ...

The refund will be processed in the same mode of payment that was used in the original purchase. 

We will try to process your refund as soon as possible. However, we are unable to guarantee how long the merchant(s) will take to process your refund.